Terms & Conditions

Your purchase of products from this web site is governed by these terms and conditions.

By accessing the site, you agree to be bound by these terms and conditions.

This web site and business is owned by Sandra O'Connor trading as Latch Farm Studios, 2 Latch Farm Cottages, Kirknewton, West Lothian, Scotland, UK, EH27 8DQ  Email: latchfarmstudios@btinternet.com

Copyright
All photographs and content on this site are the copyright of Sandra O'Connor and any reproduction without the written consent of the owner is a breach that may result in legal action.

My website design, text, graphics and images are owned by Latch Farm Studios and the rights in the designs and content are protected by copyright and other intellectual property rights.
You may not reproduce, modify, distribute, copy or display any part of this site without my prior written permission.
All copyright remains with Sandra O'Connor. 
The sale or re-sale of any item of fused glass work does NOT include any intellectual property rights relating to it.
The reproduction of purchased artwork, including photographs is not permitted.  Fusion Glass art reserves the right to bring legal action in any court of competent jurisdiction. 

Fused Glass
The photographs used on this website are of my own products and are a best attempt, along with a detailed description to illustrate each item accurately. If a general stock image is used this will be stated in the item's description. Fused glass is notoriously difficult to photograph, especially dichroic glass which has amazing colour shifts when viewed from different angles. Please be aware that colours of actual products may differ slightly from on-screen colours as monitor and printer settings vary from computer to computer. I cannot guarantee that the item will look exactly as illustrated, but I will endeavour to make the image on the web site as true a representation as possible.

Please note that the glass I use is hand cut and handcrafted. As such my products may contain imperfections. All glass is fully kiln annealed for strength and durability, despite this it is still glass and should be treated as such.

Sale of Products
By placing an order with me or by clicking on "Check Out" on the "Shopping Cart Page" means that you offer to buy the goods at the prices indicated including any delivery charges that apply to your purchase, and is subject to acceptance by us. An order is deemed to be an offer by the customer to purchase items on our website.  We may choose not to accept an order for any reason.
You will be notified by email soon after you submit your order by clicking "Complete Purchase". This confirmation is not an acceptance of the order nor is it a confirmation of our offer to sell. As the confirmation is sent to you automatically, an error may have been made of which I am not aware despite my best efforts. Because of this, I retain the right to cancel the order.
Your order becomes binding as soon as I have accepted same, subject to your rights of cancellation. My acceptance of your order is conditional on the availability of the products you have ordered. If any of the products you have ordered are unavailable, or should events occur beyond my reasonable control, I reserve the right to cancel your order. In such circumstances I shall let you know as soon as possible. 

If you amend or cancel your order more than 48 hours after you placed it, I reserve the right to charge you any costs I have incurred in relation to your order, however this shall not be more than 25% of the value of the products in question.
Please note delivery charges relating to your original order and subsequent return will not be credited or refunded. 

Price & Payment
Payment of any order is required before it is dispatched. Unless otherwise agreed between you and us, the price for the products shall be the price advertised on the website as published on the date of the order. 
Once an order has been accepted by us, paid for by you and dispatched, the contract between us is deemed to be concluded.

Payments are normally made online by PayPal. (You do not have to have a PayPal account to make a payment). I may also accept payment by bank transfer, please contact me for details. You must ensure that your personal details, including the address for delivery, are complete and accurate.

We reserve the right to alter or withdraw products given on this website at any time. We shall endeavour that all orders are met. We do not, however, guarantee the availability of any product at any time. You acknowledge that sometimes products may be withdrawn or discontinued. We shall make every effort to update the website at all times.

Commissions
For specially commissioned items I will ask for a 50% deposit to cover the cost of the glass before I start to make the item and will ask for the balance on completion. I do not offer refunds for personalised or custom-made items, please ensure at the time of ordering that all of the information you provide is accurate and correct.

The cooling off period and right to cancel do not cover contracts for goods made to your specification (custom-made).

Delivery
For delivery in the UK goods will normally be dispatched within 2 - 5 working days of receipt of the order and payment. Delivery costs are clearly displayed before finalising your order. Delivery of the products shall take place at the delivery address entered on your order. 
All UK parcels are sent out via Royal Mail First class delivery if you wish to discuss alternative postal methods (including insured delivery) please contact Sandra at latchfarmstudios@btinternet.com
All International and European orders are sent via Royal Mail Airmail, if you require a tracking service please contact me for a price. International orders attract additional fees depending on location so please email me so that I can provide an accurate price for you. Once dispatched I am not responsible for any delays caused during delivery via Royal Mail, customs etc. as this is out of my control.  

Import Taxes and Duty
VAT is not charged on any of the products sold on this site.
The buyer is liable for all duty, tax and other import charges as may arise on international purchases.

Cancellation & Returns Policy
We abide by the Distance Selling Regulations (DSR). In the event that any order is incorrect, or if there is a problem with the goods, the customer must notify us in writing within 7 (seven) working days after delivery. 

We will deal with the matter in accordance with your legal rights. If we made a mistake or if the product is faulty or damaged, the product shall be returned to us at our cost (first class or first class recorded). Please obtain a free proof of posting from the Post Office and please ensure that the goods are packaged adequately to protect against damage. We will send a replacement at our own cost.

If you are not completely happy with any item purchased from this site you may return it in perfect condition and provided that it has been returned within 7 working days and in a satisfactory and re-saleable condition you will then be entitled to a complete refund of the purchase price.  Postal charges are not refunded. 

No refund will be issued for a missing return package therefore when returning the items, please obtain a free proof of posting from the Post Office and please ensure that the goods are packaged adequately to protect against damage. 

If a refund is due, the refund or a credit note will be processed within 30 days to the cost of the goods being returned. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Please ensure correct postage is paid - we will not pay the fee to obtain a package returned without correct postage.  If you fail to return the goods, or send them at my expense, I will charge you any direct costs of the returned item and its postage. 

This policy does not affect your legal rights, for example, if goods are faulty or misdescribed.

These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

I reserve the right to change, modify, substitute or remove without notice any information on this site as necessary. 

I can accept no responsibility for any information, practices or products of other parties linked to this web site. All trademarks, company names, logos or product names featured on the website are the property of their owners. 

Law & Jurisdiction
The agreement between you and us shall be governed by the law of Scotland and you and we shall both submit to the jurisdiction of the Scottish Courts.